Training

Training & Development service

More Courses Coming Soon – dates & venue to be confirmed shortly.

Please register your interest if you would like more details on any of the following:

How to write a Successful Funding Bid/Grant Application

Course Details :

With so much competition for funding, you need to submit the best funding application you possibly can.

This course explores how to write a funding application that satisfies the funder’s criteria, whilst at the same time promotes your project in an appealing way.

The course will help you:

  • Explain to others what makes your project(s) special
  • Explain the need to identify specific projects
  • Demonstrate a knowledge of the application process and criteria/guidance
  • How to structure and present a funding proposal
  • Demonstrate ways of evidencing need for a project
  • Identifying common mistakes in funding applications and how to avoid them.

This course is aimed at those who are new to writing funding applications, or those who have some experience but need some tips on how to improve the quality of their funding applications.

Date(s):  TBC

Duration:  Half day

Venue:  To be based within the Bromley Area

Cost: £120.00 per person (includes refreshments)

Maximum of 12 delegate per course date

If you would like further details or register/book a place on the above course please email me direct via the Contact Page.

Dealing with Complaints / Difficult Telephone Calls

Course Details :

This course will help participants to learn how to use effective simple strategies to stay calm and to de-escalate a difficult angry caller.

Participants who attend will be able to :

  • Identify patterns of conflict and stages of conflict escalation
  • Identify classic profiles of difficult people & develop strategies to diffuse difficult situations
  • Understand the impact of how words and phrases can inflame or calm a situation
  • Use specific skills to structure and control each call with the right words and phrases
  • Use a range of skills to manage difficult behavior on or off the telephone
  • Use strategies to manage the impact of conflict and aggression

The course is recommended particularly for all front of office support staff employees. 

Duration:  Half day

Venue:  To be based within the Bromley area

Cost:  £80.00 per person (includes refreshments)

Maximum of 12 delegate per course date

If you would like further details on the above course please email me direct via the Contact Page.

Managing Conflict Management with Staff

 

Further details coming soon…

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